StakeHolder Interviews
by Terra Friedrichs
Interviews/Case Studies done Right! ON TIME! 

Recent Projects (see below for sample work):

* Assess the level of CUSTOMER SATISFACTION

Interviewed key stakeholders about their level of satisfaction, including determining key criteria for deciding whether a product/service adds value, and discovering new areas of value.

* Assess the ROI (RETURN ON INVESTMENT)

For recently deployed SOFTWARE/SERVICES, interviewed key stakeholders to determine the ROI for a variety of newly deployed products/methodologies/services by interviewing stakeholders about costs and benefits:

- ERP/Enterprise Management/Business Intelligence Tools (SAP, Peoplesoft, Business Objects, etc)
- Managed Network Services
- Project Management Tools
- Network/Systems Management Tools
-
Call Center Management Tools
- Desktop Management Tools
- Desktop Deployment/Management Services

- Wireless Device Deployment/Management Services
- GIS Mapping Tools
- Voice and Data Processing Applications and Management Tools
- Security Solutions

for recently deployed HARDWARE:
- Server Consolidation
- High End Servers
- Mainframes
- Wireless Access Equipment
- Point of Sale Systems
- Switches/Routers
- Network Computing Devices

* Determined BREAKEVEN POINTS for where it makes more sense to use various technology, such as high-end Servers versus entry-level Mainframes.  ROI/TCO Models that are built around breakeven data that I've gathered/developed are used by top consulting companies and top vendors.  Types of metrics include typical costing points, as well as indirect and difficult to measure "opportunity costs" and "productivity changes".

* Investigated VENDORS' Product Offerings and Performed Interviews with Vendor Reference Accounts for clients considering various hardware and web-based services.  Metrics measured include costs and risks of implementation, as well as detailed qualitative aspects.

* Determined ITIL MATURITY LEVELS of User Companies for Software Vendors and Device Manufacturers that want to illustrate to potential customers how their applications have helped companies climb the maturity stack. 

* Assessed TECHNICAL REQUIREMENTS Wireless Core Network Requirements:  assessed the technical requirements for a core network architecture.

Performed "TECHNOLOGY OUTREACH" for upcoming technology introduction for Project Management Tool...contacted stakeholders to introduce a new project and walk them through the process.

Contact:  Terra Friedrichs, Interviewer & Project Manager

terraf @ compuserve (dot) com
 
978 808 7173 (cell)
978 266 2778 (office)

 

Interviews performed / data and metrics gathered for the following sample case study/white papers:

HP Insight Control (Server/System Management)

CA Project and Portfolio Management (PPM) 

Riverbed Steelhead WAN Optimization (bandwidth/network)

 

 

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